Terms and conditions

1. Who provides the service

Email

contact@opencall.ro

Website

opencall.ro

2. What OpenCall is

OpenCall is a platform on which an organisation runs its open calls — grants, competitions, prizes, fellowships, residencies, calls for projects — from publishing the announcement to the list of winners, and, where money is awarded, all the way to the final settlement.

Each customer gets its own instance: a separate domain, database and storage, carrying its own name and colours.

3. Requesting an instance

The form on this site is a request, not a contract. Sending it commits you to nothing, and nothing is paid at that point.

Every request is read by a person. We may approve it, ask for clarification, or decline it — for instance when the subdomain is already taken, when the name would be misleading, or when what you want to do does not fit the platform.

An instance is opened only after we have agreed, in writing, on the terms.

4. What is yours to handle

• The content published in your instance: announcements, rules, criteria, results.
• The personal data of your applicants and evaluators, for which you are the controller and we are the processor.
• The decisions taken in your calls: the platform records them, it does not take them for you.
• The accounts you create for your team, and closing them when the time comes.

5. What is not allowed

The platform is not to be used for sending unsolicited messages. Concretely: no address lists that were bought, rented or scraped from other sites may be uploaded or imported, and bulk messages go only to people who hold an account in your instance or were invited by name into it.

Nor is illegal content allowed, nor any attempt to work around the platform’s technical limits, to reach another customer’s data, or to put the infrastructure under a load that affects other customers.

When any of this happens, we may suspend the instance. We warn you first, unless waiting would harm someone else.

6. Availability and maintenance

We keep the platform running and up to date with due care, but we do not promise uninterrupted service: updates happen, suppliers have outages, and incidents occur that do not depend on us.

Planned work is done, as far as possible, outside the windows in which applications are being submitted, and we announce it in advance.

7. Your data stays yours

The content and data in your instance belong to you. When the relationship ends you receive an export, and after the agreed period we delete what remains with us, including from backups as those expire.

The platform itself — the code, the interface, the documentation — remains ours. Using it transfers no rights over it to you.

8. Liability

We are liable for damage we cause directly, within the limits set in the contract. We are not liable for the decisions taken in your calls, for the content you publish, for loss of profit, or for the consequences of wrong data entered by your users.

Nothing on this page limits liability that the law does not allow us to limit.

9. Changes

We may change these terms. When we do, we change the date at the top of the page, and we write to customers under a running contract before the change affects them.

10. Governing law

Romanian law applies. We settle disagreements by talking first; failing that, the courts at our registered office have jurisdiction.